Support

RecTrack collects no analytics and no crash reports, so we are genuinely blind to problems until somebody tells us. If something is wrong, please write — it is the only way we find out.

When reporting a receipt that scanned badly, turn on Settings → Privacy → Keep scan text, scan it again, then open the receipt and expand Scan text under Details. Sending us that text tells us exactly what the reader saw, which is usually enough to fix it.

No. There is no sign-up, no password and no server. Open the app and start scanning.

This also means we cannot recover anything for you. Your data lives on your phone, so keeping it is up to you — see backups below.

In app-private storage on your iPhone. Photos, extracted figures, categories, notes and budgets never leave the device. The app makes no network requests at all.

Receipt photos are excluded from iCloud backup, so a photo of your receipt does not ride along into a cloud backup. The extracted figures are included, so a device restore brings your records back even though the images do not.

Open Reports and export to CSV or JSON. Save that file wherever you keep backups. Do this periodically if your records matter.

An encrypted iPhone backup or a device-to-device transfer also carries the receipt database across, though not the photos.

Tap the pencil on any receipt to correct the merchant, amount, date or category. Line items can be edited too.

Automatic reading is a convenience, not a guarantee. Faded thermal paper, creases, glare and unusual layouts all defeat it. A flat receipt in even light, photographed straight on, reads far better than one held at an angle.

If a receipt reads badly and you think it should not, please send us the scan text as described above.

RecTrack works out the currency from symbols, currency codes and the country printed on the receipt. When a receipt shows none of those, it falls back to a default you can set in Settings → Currency.

You can correct the currency on any individual receipt by editing it.

Settings → Data & Storage shows what the app is using and offers several ways to reduce it:

• Delete all photos, keep the receipts — photos are almost all of the storage, and the figures are what you keep.
• Delete anything older than one, two or three years, with the count shown before you confirm.
• Delete selected receipts — press and hold one in the list to start selecting.
• Delete everything — a single action, or just uninstall the app.

No. RecTrack is bought once from the App Store. There is no subscription, no in-app purchase, no advertising and no locked tier. The price you paid is the whole price.

Refunds are handled by Apple, not by us — reportaproblem.apple.com.

Email help@mertscript.com. Small independent app, real person reading.

One thing we will not add: anything that quietly uploads your receipts. If sync ever arrives it will be optional, off by default, and it will still never send your photos.